Resources / References

Akabas, S.H., Gates, L.B. & Galvin, D.E. (1992). Disability Management: A Complete System to Reduce Costs, Increase Productivity, Meet Employee Needs, and Ensure Legal Compliance. New York: AMACOM

Bird, F.E. and Germain, G.L. (1996). Loss Control Management. Practical Loss Control Leadership (Rev. ed.). Loganville, Georgia: Det Norske Veritas Inc.

Bisch, D. (2001). On a need to know basis. Benefits Canada http://www.benefitscanada.com/Content/2001/12-01/needtoknow.html

Bloswick, D.S., Villnave, T. and Joseph, B. (1998). Ergonomics. In Phyllis M. King (Ed.), Sourcebook of Occupational Rehabilitation. New York, NY: Plenum Press.

Canadian Human Rights Commission. A Place for All - A guide to creating an inclusive Workplace

CRNHQ. The Conflict Resolution Network (2001). 12 Skills: A Summary http://www.crnhq.org/twelveskills.html

Diller, J.V. (1999). Cultural Diversity: A Primer for the Human Services. From Chapter Two: What it means to be culturally competent. Toronto, ON: International Thompson Canada

Dyck, D. (2000) Disability Management: Theory, Strategy and Industry Practice. Toronto, ON: Butterworths

Egan, G. The Skilled Helper (6th ed.) http://www.welclosesquare.co.uk/training/mentor/egan.htm

Fisher, R. and Ury, W. (1991). Getting to Yes. Negotiating Agreement Without Giving In (2nd ed.). New York, NY: Penguin Group

Grandjean, E. (1997). Fitting the Task to the Man: A Textbook of Occupational Ergonomics. London, England: Taylor & Francis

Humprey, B.G. (2002). Human Resources Guide to The Duty to Accommodate. Aurora, ON: Canada Law Books

Leckie, A.D. and Grewal, M.K. (Eds.) (2002). Disability Claims Management, 2nd Edition. Toronto, ON: Butterworths

National Institute of Disability Management and Research (2003). Disability Management in the Workplace: A Guide to Establishing a Joint Workplace Program. Port Alberni, BC: NIDMAR

National Institute of Disability Management and Research (1999). Ethical standards and professional conduct. Occupational Standards in Disability Management. Port Alberni, BC: NIDMAR

National Institute of Disability Management and Research (2000). Code of Practice for Disability Management. Port Alberni, BC: NIDMAR

Rankin, N. (2001). An Employers Guide to Disability Management. Aurora, ON: Canada Law Books

Riessner, S., Shrey, D. & Zimmermann, W (Eds.) (1997). Strategies for Success: Disability Management in the Workplace. Port Alberni, BC: National Institute of Disability Management and Research

Shain, M. (2000). Best Advice on Stress: Risk Management in the Workplace. Ottawa, ON: Health Canada

Shrey, D.E. and Lacerte, Michel (1994). Principles and Practices of Disability Management in Industry. Winter Park, FL: GR Press, Inc.

Shrey, D.E. (1998). Effective Worksite-Based Disability Programs. In Phyllis M. King (Ed.), Sourcebook of Occupational Rehabilitation (pp. 389-409) New York, NY: Plenum Press

Spector, R.E. (2000). Cultural Diversity in Health and Illness (5th ed.). Upper Saddle River, NJ: Printice Hall Health

Thomas, K.W. and Kilmann, R.H. Thomas-Kilmann Conflict Mode Instrument (38th printing). XICOM.

Watson Wyatt (2000/2001). Staying at Work: Improving Workforce Productivity Through Integrated Disability Management