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Quality Assurance: The Benefits of Certification

If you visit a doctor or an accountant or use the services of an engineer anywhere in the developed world, you do so with the assurance that they are knowledgeable, properly trained and able to do the job to a specified standard of competency. Now, the same assurance is available to any organization wishing to hire a return to work coordinator or disability management professional.

The certification examinations for the two designated professional groups, Certified Return to Work Coordinators (CRTWC™) and Certified Disability Management Professionals (CDMP™), were created by one of Canada's most reputable test development agencies, Assessment Strategies Inc. of Ottawa. Using an internationally recognized test protocol, the test items were generated with input from disability management professionals and return to work coordinators working for a broad cross-section of Canadian employers, unions, workers' compensation boards, insurance companies and service providers. The examinations were developed through a rigorous, pyschometrically-sound process to ensure that the results are stable and defensible.

Senior disability management representatives from Australia, Canada, Germany, the Netherlands, and the United States formed the International Disability Management Standards Council (IDMSC), which, through its Certification Commission is responsible for awarding and maintaining the designation marks and occupational standards to ensure a continued commitment to excellence. The Certification Commission oversees the certification process of the two designated professional groups, Certified Return to Work Coordinators and Certified Disability Management Professionals. Within Canada, a national Certification Council applies the occupational standards to the unique national, cultural, legislative, and socioeconomic environment of the country while maintaining consistent quality assurance, psychometric and content standards. These certification standards are currently being supported in Australia, Germany, and the Netherlands.

The certification process assures employers that individuals holding the certification are thoroughly trained and have met designated standards of excellence. Individuals who achieve the certification will know that their skills and abilities are recognized throughout the world. Workers with disabilities will benefit because the professionals assisting them are highly skilled and use the best strategies for bringing them safely back to work.