Certified Return to Work Coordinators (CRTWC) may work internally within
their own organization or externally as a provider. Their main
responsibility is providing direct services to workers with
disabilities, although they may also perform administrative functions.
Specifically, they may:
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Develop and maintain an atmosphere of trust and mutual support with
workers
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Advise the worker about benefits and entitlements, including the
services of the disability management program
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Provide information and support to family members as needed
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Arrange appropriate medical, vocational and work capacity assessments
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Collect information and suggestions from the worker, all stakeholder
groups, health providers and community resources to identify how the
work environment can be adapted to fit the abilities of the worker
with a temporary or permanent impairment
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Use the information and suggestions to develop an effective
return-to-work plan in consultation with the worker
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Ensure suitable medical treatment and rehabilitation are provided
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Identify other support services that might assist the worker,
including self-help groups, counselling and support from community
organizations
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Provide advice on government programs available to the worker to cover
equipment needs, training or required alterations to the workplace or
home
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Ensure that all elements of the return-to-work plan are in place, from
equipment and services to assistive technology and job modifications
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Monitor return-to-work progress, making changes as required
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Assist workers who cannot return to their previous jobs in obtaining
career counselling, training and job search or entrepreneurial skills
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Evaluate the success and cost of the completed return-to-work plan,
assess the satisfaction of workers and their supervisors and determine
whether follow-up is needed
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Inform benefit providers when the return-to-work program has concluded
For more information on certification, see
Return to Work Coordinators
